Last Updated: August 2026
At Avenora Health, customer satisfaction is our priority. We want you to have confidence when purchasing from us. If you are not satisfied with your order, please contact our customer support team and we will review your request.
Refund Eligibility
Refund requests may be considered under the following conditions:
- The request is submitted within 30 days of receiving your order
- The order information can be verified
- The product meets our return requirements
Due to the nature of health and wellness products, opened or used products may not be eligible for a refund unless there is a product quality issue, damage, or an incorrect item was received.
How to Request a Refund
To request a refund, please contact our customer support team:
Email:
[email protected]
Please provide:
- Order number
- Name used for the purchase
- Email address associated with the order
- Reason for your refund request
- Photos or supporting information (if applicable)
Our team will review your request and provide further instructions.
Refund Process
Once your refund request is approved:
- Your refund will be processed to the original payment method.
- You will receive a confirmation email once the refund has been issued.
- The refund may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
Refunds may not be available for:
- Products that have been used or opened (unless there is a quality issue)
- Items damaged due to improper handling after delivery
- Orders returned without prior approval
- Shipping fees, unless the issue was caused by our error
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos or videos showing the problem
We will review your case and provide an appropriate solution.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be canceled.
Contact Us
If you have any questions about our Refund Policy, please contact:
SHUIXING LIMITED
Email:
[email protected]
Address:
RM D13, 12/F TUNGTEX BLDG
NO.203 WAI YIP ST
KWUN TONG
HONG KONG
Thank you for choosing Avenora Health.