At Avenora Health, customer satisfaction is our priority. We want you to feel confident when purchasing our products. If you have any concerns about your order, our customer support team is here to help.
Return Eligibility
We accept return requests within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original packaging.
- The product must be in the same condition as received.
- Proof of purchase or order information is required.
Due to the nature of health and wellness products, opened or used products may not be eligible for return unless there is a quality issue or the product arrived damaged.
How to Request a Return
To request a return, please contact our customer support team:
Email:
[email protected]
Please include:
- Order number
- Name used for the purchase
- Reason for the return
- Photos of the product (if applicable)
Our team will review your request and provide further instructions.
Refund Process
Once your return is approved and received, we will inspect the item and notify you of the refund status.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
We will review the case and work to provide an appropriate solution.
Shipping Costs
Original shipping fees are generally non-refundable unless the item received was damaged, defective, or incorrect due to our error.
Customers are responsible for return shipping costs unless otherwise approved by our support team.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact:
SHUIXING LIMITED
Email: [email protected]
We appreciate your trust and are committed to providing a reliable shopping experience.